Reset Account

The Reset Account feature allows traders to reset a funded trading account once, based on eligibility rules. It initiates a new account under the same subscription while disabling the old one, ensuring a clean start without re-purchase.

This action is tightly integrated with WooCommerce and the trading platform. It is available both to traders (via the Trader Dashboard) and processed securely with backend validations.

Trader-Side: How Reset Works

The Reset Account button appears at the top-right of the Account Dashboard (Trader side).

The reset button is only shown when:

• Account status is not one of the following:

  • Pending

  • KYC Pending

  • Waiting Competition

  • Waiting Withdrawal

  • Upgrade Pending

• The assigned trading program has WooCommerce Reset turned on.

• The account has never been reset before.

WooCommerce Integration

When a trader clicks Reset Account:

• The system sends these data to the reset checkout URL:

  • userId (via cookies)

  • accountId (via cookies)

  • productId (via cookies)

• Redirect happens in the same tab

• Cookies expire after 30 minutes

Account Reset Requirements

Reset is only available for programs with withdrawal function turned off. This ensures no reset happens after payout.

When reset is confirmed:

• Original account status is updated to Disabled (removed)

• The account is blocked on the trading platform

  • Rithmic is Inactive

  • Other platforms are No Trading

• The account will be set as reset before

• A new account is created, and if the original has a subscription ID, it is passed to the new one

Important Notes

• Each account can only be reset once

• Administrators will no longer see reset-eligible accounts as active - clearly separating them from new accounts

• Reset flow only works with supported WooCommerce checkout products configured by the Dashboard team