Require KYC

This feature allows administrators - or any custom roles with the appropriate permissions - to manually initiate a Know Your Customer (KYC) verification process for a trader.

This feature is integrated with Sumsub, our third-party KYC provider, but does not involve any automated triggering. Instead, your internal team manually prompts the trader to begin the verification process via Sumsub.

Once triggered, the trader will be notified and redirected to complete their KYC verification through Sumsub's interface. Example of tasks that possibly requires a manual verification trigger:

• Requesting a payout

• Applying for an account upgrade

• Proceeding after flagged or suspicious activity

• Updating sensitive account information (e.g., name, email, banking details)

• Completing internal compliance checkpoints

These manual triggers help ensure proper identity verification is enforced at key points in the trader's lifecycle.

Once a user has been prompted to complete KYC verification, both the Require KYC and Verify User options will be removed from the Actions dropdown menu.