Account Upgrade Rejected

Webhook: AccountUpgradeRejected

Triggered when an account upgrade request or eligibility is reviewed and explicitly rejected - manually by an admin. This webhook helps track downgrade actions, notify the user or system of the rejection, and log who performed the action and why.

{
  "webhookType"          : "AccountUpgradeRejected",
  "testMode"             : false,
  "userId"               : "<user_id>",
  "userFirstname"        : "<user_firstname>",
  "userLastname"         : "<user_lastname>",
  "userEmail"            : "<user_email>",
  "userCountryCode"      : "<user_country>",
  "programId"            : "<program_id>",
  "programName"          : "<program_name>",
  "accountId"            : "<account_id>",
  "accountLogin"         : "<account_login>",
  "rejectReason"         : "<reject_reason>",
  "rejectTimestamp"      : "<reject_timestamp>",
  "nextProgramId"        : "<program_id>",
  "nextProgramName"      : "<program_name>",
  "rejectById"           : "<user_id>",
  "rejectByEmail"        : "<user_email>",
}

Payload Structure

Field
Type
Description

webhookType

String

Type of webhook event. Always AccountUpgradeRejected for this webhook.

testMode

Boolean

Flag to indicate whether this payload is a test true or live false. Currently, only false is supported.

userId

String

Unique identifier for the user within YourPropFirm SaaS platform.

userFirstname

String

First name of the user.

userLastname

String

Last name of the user.

userEmail

String

Email address of the user, also the user unique identifier for authentication.

userCountryCode

String

ISO 3166-1 alpha-2 country code (e.g., US, SG, GB) of the user’s address.

programId

String

Unique identifier for the trading program or plan the user enrolled in.

programName

String

Display name of the trading program of the user joined.

accountId

String

Internal ID used to reference the created trading account.

accountLogin

String

Login ID or number for accessing the trading account on the platform.

rejectReason

String

Explanation for why the upgrade was rejected, input by the admin.

rejectTimestamp

String

ISO 8601. Timestamp when the rejection occurred (e.g., 2025-04-29T14:00:00Z).

nextProgramId

String

Unique identifier for the trading program of the intended next program that was not approved.

nextProgramName

String

Name of the intended next program.

rejectById

String

Unique identifier of the user that rejected the upgrade.

rejectByEmail

String

Email of the user that rejected the upgrade.

Last updated