Account Upgrade Rejected

Webhook: AccountUpgradeRejected

Triggered when an account upgrade request or eligibility is reviewed and explicitly rejected - manually by an admin. This webhook helps track downgrade actions, notify the user or system of the rejection, and log who performed the action and why.

{
  "webhookType"          : "AccountUpgradeRejected",
  "testMode"             : false,
  "userId"               : "<user_id>",
  "userFirstname"        : "<user_firstname>",
  "userLastname"         : "<user_lastname>",
  "userEmail"            : "<user_email>",
  "userCountryCode"      : "<user_country>",
  "programId"            : "<program_id>",
  "programName"          : "<program_name>",
  "accountId"            : "<account_id>",
  "accountLogin"         : "<account_login>",
  "rejectReason"         : "<reject_reason>",
  "rejectTimestamp"      : "<reject_timestamp>",
  "nextProgramId"        : "<program_id>",
  "nextProgramName"      : "<program_name>",
  "rejectById"           : "<user_id>",
  "rejectByEmail"        : "<user_email>",
}

Payload Structure

Field	Type	Description
webhookType	String	Type of webhook event. Always AccountUpgradeRejected for this webhook.
testMode	Boolean	Flag to indicate whether this payload is a test true or live false. Currently, only false is supported.
userId	String	Unique identifier for the user within YourPropFirm SaaS platform.
userFirstname	String	First name of the user.
userLastname	String	Last name of the user.
userEmail	String	Email address of the user, also the user unique identifier for authentication.
userCountryCode	String	ISO 3166-1 alpha-2 country code (e.g., US, SG, GB) of the user’s address.
programId	String	Unique identifier for the trading program or plan the user enrolled in.
programName	String	Display name of the trading program of the user joined.
accountId	String	Internal ID used to reference the created trading account.
accountLogin	String	Login ID or number for accessing the trading account on the platform.
rejectReason	String	Explanation for why the upgrade was rejected, input by the admin.
rejectTimestamp	String	ISO 8601. Timestamp when the rejection occurred (e.g., 2025-04-29T14:00:00Z).
nextProgramId	String	Unique identifier for the trading program of the intended next program that was not approved.
nextProgramName	String	Name of the intended next program.
rejectById	String	Unique identifier of the user that rejected the upgrade.
rejectByEmail	String	Email of the user that rejected the upgrade.